Customer Care
Returns & Exchanges
We Want You to Love Your Jewelry
If it’s not quite right, no worries! Whether you’d prefer a different stone or metal, or simply changed your mind, we’re happy to help with an exchange or return. We want you to feel as good about your jewelry as you do about shopping with us. At Judith Bright, we see you as we do our BFF, our mom, and our sister, and you can expect to be treated as such!
Return & Exchange Policy
- Returns: Full refunds are available within 30 days of your original purchase.
- Exchanges: We accept exchanges within 60 days of purchase.
- Holiday Extension: All purchases made on or after November 1 will be eligible for exchange through January 31. Our standard 30-day refund policy remains the same.
- Jewelry must be unworn, in its original condition, preferably returned in the original packaging.
- A proof of purchase is required—either a receipt or the name of the original purchaser.
Please note that shipping, package protection, and rush fees are non-refundable. Additionally, Judith Bright LLC reserves the right to deny returns that do not meet the stated return conditions.
Need more help?
Frequently Asked Questions
Absolutely! If you would like a length not listed on a product drop-down menu, please message us here. If you need an extension added onto an existing necklace, please fill out our repair form. The charge will be proportionate to what you need.
We offer complimentary size exchanges within our 60-day exchange period. If your ring falls outside of that window, please reach out to us and we may be able to help!
We want to keep you in your JB, therefore we are happy to provide repairs! For more information, check out our repair page.