Repairs

We want to keep you in your JB, therefore we are happy to provide repairs! The fee is 15% of the original cost of your piece. 

The majority of jewelry that comes back for repair is not due to how it is made, but rather improper care of jewelry. Please understand that if we receive your piece and it needs repair due to how it was assembled, we will process it with no fee!

With proper care and careful wear, your Judith Bright jewelry should last a lifetime. If you do happen to need a repair, follow the steps below. If your jewelry arrived broken, please email gurus@judithbright.com.

*Please note: holiday repair cut-off is November 15th. Any repairs received after this date, will not be processed until January 4th.

REPAIR PROCESS:

1. Fill out the repair form. (don't forget to tell us your size!)

2. Bring your jewelry and form into a Judith Bright store or ship it to:

Judith Bright, LLC

P.O. Box 120219

Nashville, TN 37212

3. If you are shipping your item, we recommend using USPS Priority Mail or a private carrier like FedEx or UPS. Judith Bright is not responsible for shipping fees associated with mailing in your item.

4. Standard repairs can take up to 10 weeks. We offer an expedited repair service for those who need their repairs completed urgently. To accommodate these requests, we charge an additional rush fee of $30.00. Please note that this service is available on a case-by-case basis and is subject to approval. We assess each request individually to ensure that we can meet the revised timeline without compromising the quality of our work. If you require faster turnaround, please contact us at gurus@judithbright.com.

5. Once your repair is complete we will contact you for pick up at one of our stores or we will ship it back to you compliments of JB!

Thank you so much!

xx, JB Gurus