Customer Service


Our customers are our absolute first priority. That’s one reason why we don’t sell our designs wholesale. You can only purchase our jewelry directly from us, either in-store or online, which means we can make sure that your JB experience is a great one!


Here are the details:

Customization

Our passion at JB is making jewelry that is not only beautiful but meaningful. Every piece is 100% customizable within the product line, which means that you can choose your own gem, your own metal, your own combinations, and your own size. Because every single piece of our jewelry is handmade by artisans in our studio, we can customize our pieces to fit your needs and wants. That includes sizing. Bracelets and cuffs can be made to accommodate wrists of all sizes, necklaces can be shortened or extended, and rings are available in sizes that are otherwise hard to find.

We want you to wear your jewelry and we certainly don’t want it sitting in a drawer. That’s why we will do whatever we can to make your piece fit you and your personal style perfectly. If you receive a piece that needs an adjustment, don't hesitate to contact us!


Orders

Orders are processed as they come in, regardless of the shipping method chosen. We pride ourselves in our quick turnaround, but we want to manage your expectations so that you are not disappointed! In general, in-stock items will ship the same day if your order is placed by 2pm. (If you want something quickly, call or text us. We have thousands of items on the floor.) If your item is not in stock and needs to be made, depending on the complexity of the design, it can take up to 5 business days for it to be produced and ready to ship. Once it is made, it will ship via whatever method chosen at checkout. Expedited shipping only guarantees faster delivery once an item is made. Once your item is on the way, a notification will be sent to you via email, along with a tracking number. If you would like to check on the status of an order in progress, please call or text (preferable!) us at 615.269.5600 or email us at customerservice@judithbright.com.

Rush Orders

We know that sometimes you need your jewelry quickly for special occasions and if this is the case, we will do everything we can to rush your order. If your order is a rush, please call, text or email us and we will send you an email letting you know when you can expect your item as well as any estimated rush shipping charges.

Special Orders

People come in all shapes and sizes, and we want your jewelry to fit you perfectly. If you would like to customize the length of our necklaces, earrings, or bracelets, please text or call 615.269.5600 or email us at customerservice@judithbright.com. Let us know the item you would like to have adjusted. In most cases there will be no extra charge for custom sizing. If there is an extra charge, we will call you for your credit card.

Gift Services

All of our items will arrive in a gold logo embossed kraft paper jewelry box with a satin bow. If the item is a gift, please let us know and we will be happy to include a complimentary hand-written gift card. When you check out, please enter your message in the notes field.


Lifetime Repair

We don't expect that you will need a repair through normal, careful wear of our jewelry, but these things do happen. What sets us apart as a company is that we offer lifetime repair. Because we are so busy during the holidays, we now offer free repair from January 1st until November 20th. That said, if the repair needed is because of a malfunction of our materials, we will do our best to get it done as soon as possible during that time. If you must get your repair done during the holidays between November 20th-December 31st the repair fee will be $25.00. Please note that some gemstones may not be available immediately for repair and it may take us some time to find a similar stone. We will send you an email letting you know if you can expect a delay.

Lost Earring? Need Just One?

If you lose one earring, don’t despair! We can sell you just one. Because items, gemstones and techniques vary, we do ask that you send the old one into the Nashville studio so that we can make a match and clean it up for you. Call the studio if you have any questions about this. Please include a note with your jewelry letting us know what you want as well as your return address and a phone number where we can easily reach you to when we call for your creditcard number. The shipping back to you will be on us as usual!

Judith Bright
2307 12th Ave. S
Nashville, TN 37204
615.269.5600

Repair Form

Payment
& Sales Tax

We accept VISA, MASTER CARD and AMERICAN EXPRESS. You can order online through our secure shopping cart or you may call us at either of our stores:

Atlanta: 404.803.0915 | Nashville: 615.269.5600

All orders shipped to locations where we have stores, Georgia or Tennessee, will be charged the local sales tax.


Privacy Policy

Your privacy is very important to us. When you make a purchase from us online, we collect your name, billing and shipping addresses, phone number, email address and credit card information. You provide this information to us so that we can process and ship you your order. We do not sell information to anyone. We will occasionally utilize 3rd party email management sources to deliver emails to those who have requested to receive emails from us. When you order from us, you will be placed on the Judith Bright email list. If you should wish to unsubscribe, you may do so at any time by simply emailing us with "unsubscribe" in the subject line.

Online Security

Protecting your private information is our highest priority. We encourage you to feel comfortable using your credit card to purchase our jewelry. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal information. Should you prefer not to pay via the internet, you may also contact us at any one of our stores (numbers and locations listed above) and place your order over the phone.

 

WE’RE HERE FOR YOU