Still have questions? Email us and we'll be happy to assist.
Please allow 7-10 business days for production, processing, and handling time for orders to be shipped out! We hope you find value in each piece, handcrafted with heart and soul by one of our talented artisans!
Items in the Readymade collection are taken to the post office the same day if ordered by 12pm CST Monday to Friday. If ordered after 12pm, they are taken to the post office the next business day. If you need something sooner, just message us — we always do our best to help!
Orders are processed and fulfilled Monday-Friday as they come in, regardless of the shipping method chosen. Custom orders placed on Saturday and Sunday are processed the following business day. If your order is placed on or during a major holiday, your order will be processed the following business day. Orders containing items in-stock placed prior to 12 PM CST Monday-Friday will be taken to the post office the same day. After 12 PM CST orders will go out the following business day.
Our items are available in a staggering combination of around 30,000 different options, therefore retail stock comes in limited supply. If you need something in a pinch, please contact us and we’ll let you know what’s ready to roll.
Still handmade to order, in-stock items are those our artisans can assemble for you in one day with the quality and attention to detail you have come to expect. Orders placed by 12 pm CST Monday-Friday, will be shipped out that same day. If you miss the noon cutoff, your items will be shipped out the following business day. In-stock items combined with made-to-order items in your cart will go into our standard 5-7 day production queue. Order In-Stock items separately if you need them sooner!
Made-to-order items are more elaborate pieces that take our artisans extra time and attention. Our production time can run 5-7 business days. Often, we can get items made more quickly depending on our production queue. If you need something ASAP, please chat with us, email firstname.lastname@example.org, or call 615-269-5600. We will do whatever we can to make it happen for you. Placing In-Stock items in your cart with your Made-to-Order items will default them to the 5-7 day production timeline. Order In-Stock items separately if you need them sooner!
PLEASE NOTE: If In-Stock items are combined with regular items in your cart, they will go into our standard production queue. Judith Bright does not offer split shipments. If you need the In-Stock item immediately, we suggest you order it separately from items that are not in the In-Stock collection.
SHIPPING TIMES: If you need a In-Stock item shipped quickly, we recommend upgrading your shipping to priority or FedEx overnight at checkout due to the current USPS processing times.
If your package gets lost in transit, Judith Bright LLC. will do everything we can to assist you, although we cannot be held responsible for packages once they are in the hands of USPS and/or proof of delivery is generated.
For all orders over $300 we strongly recommend choosing USPS plus Signature or FedEx 2day shipping.
Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust and select a shipping method accordingly. We also offer Route Package Protection at checkout to protect you from lost or stolen packages!
Packages returned with delivery failure (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) due to customer error will incur a $5.00 restocking/reshipping fee. A restocking & reshipping fee will be applied to the final refund amount or charged upon re-shipment of the order once the original package is received in-house.
Once Orders are placed they are put in production and we cannot guarantee changes or cancellations to orders, although we will do our best! Please review your order before it is placed to ensure accuracy. You will be notified via e-mail if we are able to accommodate your requests.