All of our jewelry is handmade to order. Most of our pieces ship within 1-5 business days after your order is placed, however in some cases it could take up to 10 business days. Once your item is on the way, a notification will be sent to you via email. If you would like to check on the status of an order, please call us at 1-615-269-5600 or email us at orders@judithbright.com. We know that sometimes you need your jewelry quickly for special occasions and if this is the case we will do everything we can to rush your order. If your order is a rush, please email us at orders@judithbright.com and we will send you an email letting you know when you can expect your item as well as the estimated rush shipping charges.

Adjustment of sizes: We want your jewelry to fit you perfectly. If you would like to customize the length of our necklaces earrings or bracelets, please email us at orders@judithbright.com. Let us know the item you would like to have adjusted and we will make it for you and bill you directly via email. You will then have the option to pay securely by credit card. Once your payment is received, we will ship your piece.

Bespoke Jewelry: We would love the opportunity to custom design something especially for you to coordinate with a specific outfit or for an entire event. Weddings and other Special Occasions are our forte. Please call our toll-free number or email us at orders@judithbright.com to discuss.

Materials: Besides being available in sterling silver & gold-filled- many of our items are also available in 14kt & 18kt gold. Please email us for a quote if you are interested.

We currently offer FREE ground shipping to our customers through FedEx. Once shipped, your packages should arrive in 1-5 business days within the contiguous US, 3-7 days to Alaska & Hawaii. If you need your jewelry sooner, we offer FedEx expedited services at deeply cut rates. We offer FedEx standard overnight, FedEx 2-day and FedEx Express Saver 3-day. We cannot ship to APO/FPO & P.O. Boxes.

We accept VISA, MASTERCARD, AMERICAN EXPRESS. You can order online through our secure shopping cart or you may contact us at 1-615-269-5600. We also accept personal checks or United States Post Office money orders.

All orders shipped to a Tennessee address will be charged 9.25% sales tax.

Protecting your private information is our highest priority. We encourage you to feel comfortable using your credit card to purchase our jewelry. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal information. Should you prefer not to pay via the internet, you may also contact us at 1-615-269-5600 and place your order by phone. Or you may pay via personal check or United States Post Office money order. Please note that if you send a personal check, it could take up to 7 days for it to clear our accounts before we can ship your jewelry to you. You may contact us by phone or email to find out the status of your check.

Your privacy is very important to us. When you make a purchase from us online, we collect your name, billing and shipping addresses, phone number, email address and credit card information. You provide this information to us so that we can process and ship you your order. We do not sell information to anyone. We will occasionally utilize 3rd party email management sources to deliver emails to those who have requested to receive emails from us. When you order from us, you will be placed on the email list. If you should wish to unsubscribe, you may do so at any time by simply emailing us with "unsubscribe" in the subject line.

We want you to love your JB Jewelry! All items purchased online may be returned within 14 days of receipt, in their original, unused condition with all the tags attached. You must first email Judith Bright at returns@judithbright.com to obtain a Return Authorization (RA) number. We will then email you a prepaid USPS First Class mailing label. All returns must be postmarked within 7 days of receiving your RA number, otherwise your RA number will expire. Please include a copy of your invoice with your return. Be sure to send returns in their original packaging or a box or padded envelope. If your package is damaged we reserve the right to refuse your return. We will process your return promptly, although it may take 1-2 billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.

Exchanges are processed like returns, see above for procedures. Please email us at exchanges@judithbright.com and we will process the order for the new item. Any difference in the purchase amount will be charged or credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are non-refundable on exchange items.

We don't expect that you will need a repair through normal careful wear of our jewelry, but these things do happen. We are happy to repair your item free of charge for up to 60 days after purchase. Please note that some gemstones may not be available immediately for repair and it may take us some time to find a similar stone. We will send you an email letting you know if you can expect a delay. Repairs after the 60 day initial period are subject to a small materials charge and shipping fees.

We hand-pick all of our materials and gemstones and hand-make most of our findings. All stones & findings will naturally vary to some degree in color, size and shape.

We only use Argentium, Sterling Silver, and 14/20 Gold-Filled chains and components in our jewelry. In most cases our findings such as ear wires and clasps are custom shaped and hand-made in our studio. Gold-Filled is a durable gold product affording the look of gold at a fraction of the cost. It is much more durable than gold-plate or vermeil and with careful wear and treatment, will last a lifetime. If you can wear gold, you can wear Gold-Filled without worries of an allergic reaction.

Both sterling silver and gold-filled jewelry need and occasional polish from wear and natural oxidation. You may use silver polish that is safe for stones. We recommend Jewel Brite products. Their tarnish remover & polishing cloth is excellent to use on all metals. Their jewelry cleaner solution is organic, 100% biodegradable, child safe and safe for stones and pearls. In a pinch, simply use a little Dawn & hot water to restore the sparkle to all of your JB jewelry.

All of our items include a silk embroidered logo pouch that is handmade in Bali. If the item is a gift, please let us know and we will be happy to include a complimentary hand-written gift card with your purchase. When you check out, please check the gift card box and fill in your gift message no longer than 200 characters.